Where can I purchase KYLÉ locally?
To find the nearest authorized retailer near you, visit our Store Locator
Is Age Verification required to make a purchase through KYLÉ?
Our commitment to preventing illegal sales to minors involves a 21+ Age Verification upon checkout for all purchases.
Upon your first attempt, SSN is not required for age verification, but, providing your SSN will increase the chance of allocating your data when processing age verification. Your SSN and personal data will NOT be stored on our site.
There is no alternative option to make a purchase if you cannot pass the age verification.
When will my order be delivered once I've placed made my purchase?
Orders are filled within 1-2 business days.
Upon order placement, you will receive an email confirmation. Once your order has shipped, you will receive another email confirmation with tracking information.
While we do our best to offer you the fastest shipping methods and rates, your order may be delivered between 1-3 business days, 3-5 business days or 6-10 business days, depending on your location and your shipping method selection.
Our standard shipping method is USPS we ship Monday – Friday.
Note: Delivery dates shown upon checkout are only estimates provided by the carrier and may be affected by weather, national holidays, and some geographic locations.
What do I do if my package is damaged?
Please be sure to check the condition of your package before it is accepted.
If the package appears damaged upon delivery, please do not accept it, hand it back to the carrier so it is returned to us. If you discover that your package is damaged after it is delivered, please contact the KYLÉ Support Team.
Note: Any damaged or missing orders must be reported to KYLÉ within 72 hours of the delivery date. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our Return & Refund policy.
What if my package has missing items from the order?
Should you find items missing from your package, we encourage you to first check the order receipt that is emailed to you or you can easily view it within my account.
Orders may be shipped in separate packages in which you will receive a tracking number for all packages.
If there is a missing item, please contact our support as soon as possible.
Note: Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery.
Can I return my product for a refund?
All product purchased through KYLÉ website can be return for a refund, as long as the product is in its original package and unopened within 7 days of the purchase.
For more information please visit our Return & Refunds page.
Can I cancel my order?
If you wish to cancel an order made through KYLÉ website, please contact support as soon as possible and be sure to provide your order number.
Note: we aim to fill your order as soon as it’s placed and so, we cannot guarantee we will catch your order on time to cancel it.